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AI chat, voice & customer conversations

Give every inquiry a faster path to a sale. Unite customer conversations, automate follow-ups, and help your team focus on the leads ready to take the next step.

See how it works Get started

Your knowledge. Your tools. One helpful agent.

Meet your agentsuzo
A little personality. A lot of help.Grounded in your knowledge. Ready for your customers.
Move your cursor. Say hello.Chat · Voice · Human support
Answers from your business knowledgeText and live website voiceA shared inbox for your teamConnected business tools

Don’t just read about it

See what happens after hello.

Watch how suzo connects customer conversations, product guidance, human support and follow-ups.

Product tour · 2:46English narration · Captions included

One connected toolkit

Useful on its own. Better together.

Explore every feature

AI customer agent

Helpful answers, grounded in your business.

Real-time voice

A natural conversation, right on your website.

AI-assisted automation

Build a flow visually. Let AI help you start.

Product recommendations

Help shoppers find a product that fits.

Order tracking

Answer “Where is my order?” with verified data.

Meeting booking

Turn interest into a confirmed time.

From question to next step

A conversation that
goes somewhere.

Keep the experience connected, from a visitor’s first question to the moment your team takes over.

  1. 01

    Understand the question

    A delivery update, a product question or a little help finding the right page. Start with what the visitor needs.

    Text or voice
  2. 02

    Find a grounded answer

    Use your business knowledge and connected tools. Private order details require the right verification first.

    Your sources and tools
  3. 03

    Make the next step clear

    Recommend a suitable product, offer a calendar slot or highlight a registered website control for the visitor to click.

    Guidance with context
  4. 04

    Bring a person in

    When someone asks for your team, or an answer needs human help, continue the same conversation in Inbox.

    A connected handoff

More ways to start a conversation

Meet them where they feel at home.

Start with your website. Add supported messaging accounts when you’re ready. Each channel has a clear setup path.

Website chat

Your website, ready for a conversation.

Add the widget

Website voice

A conversation customers can speak.

Configure speech

WhatsApp

A business conversation in a familiar place.

Connect your account

Messenger

Keep Facebook Page messages close to your team.

Connect your account
One shared conversationIllustrative example
  1. Visitor

    Can someone help me choose the right option?

  2. suzo agent

    Of course. I’ll bring your team into this conversation.

  3. Handoff to your team
  4. Team member

    I can help. What matters most to you?

Earlier messages stay in the conversation.

AI and your team

Different strengths.
The same conversation.

Let your agent handle supported questions. Give your team the context to handle everything that needs a human touch.

  • A clear place to work

    Find conversations by queue, status, assignment and lifecycle stage.

  • Keep the context

    Read the history, reply as a person and hand the conversation back to the agent when ready.

  • Confidence has a boundary

    The agent hands off when it cannot answer confidently, and when the visitor asks for a person.

Explore the shared inbox

Made to make sense

Your business. Your agent. Your next step.

You bring the knowledge and choose the tools. Your workspace brings the experience together.

Walk through the setup
  1. 1

    Bring what your business knows

    Add your website, guides and answers. Connect a store, calendar or approved order-status API when you need it.

  2. 2

    Shape the experience

    Customize the widget, choose text and voice options, and review the tools your agent can use.

  3. 3

    Test, publish and keep improving

    Try real questions before going live. Review conversations, knowledge gaps and learning examples as you grow.

A better fit for your business

Different goals. The same helpful approach.

For online stores

Guide the shopper, then help after checkout.

Explore the solution

For support teams

Make routine help easier to deliver.

Explore the solution

For service businesses

Move from an inquiry to an available time.

Explore the solution

A clearer view of every conversation

Listen. Learn.
Make the next answer better.

See what visitors ask, review where answers fall short and turn useful evidence into better business knowledge.

Understand the conversations

Explore conversation topics, review AI satisfaction estimates and ask questions about your chats with supporting message evidence.

Example questions you can ask

“What are visitors asking about delivery?”
“Which conversations may need a follow-up?”
DeliveryProduct fitGetting started

AI satisfaction estimates are separate from visitor ratings. Review their confidence and evidence.

Explore conversation insights

Keep the knowledge useful

Bring your website, guides and answers into one knowledge base. Review gaps and supported learning suggestions as your business changes.

  1. 1

    Add reliable sources

    Give your agent a clear foundation.

  2. 2

    Review what needs attention

    Use missed questions and feedback to spot gaps.

  3. 3

    Refine the next answer

    Approve useful knowledge and keep sources current.

Explore knowledge and learning

Before your first hello

Good questions. Clear answers.

Know what’s possible, what needs connecting and how to get started.

All common questions
What is suzo?

An AI chat and voice platform for customer conversations. It brings business knowledge, supported connected tools, a shared inbox and visual automation into one workspace.

Where do the answers come from?

From the website pages, files and written information you add, plus supported business tools you explicitly connect and enable. Account-specific data is not treated as general business knowledge.

Can a visitor speak to the agent?

Yes. Configure live website voice for a continuous browser conversation, or offer reviewed voice notes. Speech services, microphone permission and the selected provider must be configured.

Does it work when my team is offline?

The agent keeps helping with the knowledge and tools available to it. A visitor can request a person; that conversation waits in the inbox rather than promising an immediate human reply.

Which channels can I connect?

Website chat and website voice, plus configured WhatsApp Business Cloud API and Facebook Messenger Page text. WhatsApp and Messenger require provider setup and permissions. Instagram and email are not current inbox channels.

Can I use live store information?

Yes, with an authorized Shopify or WooCommerce connection. Product sync and stock checks use the connected store. An uploaded catalog uses the data you maintain.

Make room for better conversations

Give every conversation a better next step.

Create your workspace, bring your business knowledge and build an experience that feels like you.

Get started